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Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines
| Author: |
Toporek, Adam |
| Binding: |
Paperback
|
| List Price: | $17.95 |
| Our Price: | $3.00 $1.12 USD |
| Qty Avail: | 1 |
| ISBN: | 9780814449059 |
| Publisher: | AMACOM |
| Language: | English |
| Page Count: | 244 |
| Publication Date: | 4/22/2015 |
| Size: | 9.01" l x 5.99" w x 0.65" |
| Series: | N/A |
| Category | Subject |
|---|---|
| Business & Economics | Business Communication |
| Business & Economics | Consumer Behavior |
On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve.
