Calculating Shipping Rates
An estimated shipping charge is applied to your order once you begin the checkout process. This rate is based on UPS ground rates, and is only an estimate for your order. It will also be indicated on the order confirmation sent to you via email once the order is submitted. This is only a confirmation of your chosen titles; this is not a final invoice. You do have the option to use your own shipper.
When your order is packed and ready to ship, final shipping costs are calculated based on the actual size/weight of shipment. Your credit card is not charged with the total order cost until the actual shipping charges are applied.
You will receive a statement by email indicating the total costs when your items are ready to ship. Please refer to the order number on this document if contacting our customer service regarding the order.
Estimating Shipping Times
Order delivery times vary based on many factors, such as shipping destination, proximity to urban centres, and size of the order placed.
Most orders are packed and ready to ship within 3-5 business days, depending on the size of the order.
Refunds and Credits
We do our best to ship only top quality product. In the event that your order contains damaged or defective merchandise, we will refund the portion of the order for the damaged or defective book(s). If the amount is less than or equal to $50.00, an electronic coupon will be issued, redeemable on a future order. If the amount is over $50.00, you will have the option of an electronic coupon, a credit back to your credit card or, for OAC customers, a credit to your account.
If your order arrives and you notice a shortage, shipping damage or other error, you must report it within 15 days of receipt of product. Please report order issues to firstname.lastname@example.org. Be sure to include your order number, and a description of the issue.
Please do not return shipments to our facility without contacting our customer service team.
If you require further assistance, please call or create a Service Inquiry and we will be happy to assist you in any way we can.